Shipping Policy

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Please carefully review your custom order details as we have experienced a high volume of orders missing this information. Additionally, be aware that we only ship to verified street addresses.

Shipping Partners: Horsetee primarily ships through UPS and USPS.

SHIPPING POLICY

Shipping Costs:

  • Within the U.S.: $5.99 plus $2.00 for each additional item.
  • International: Starts at $13.99 plus $6.00 for each additional item.

Global Delivery Services: We offer worldwide shipping capabilities.

Shipping Timelines:

For U.S. Destinations:

Item Handling time (Mon-Fri) Shipping time ( Mon-Fri )
Apparel 1-3 days 3 -7 days
Mug 2-3 days 3-7 days
Poster, Canvas 1-3 days 3 -7 days
Hats 2-3 days 6-8 days
Bedding 4-5 days 7-10 days
3D Clothing, Hawaiian shirt 6-8 days 8-12 days

For Other Countries:

  • Handling time ranges from 2-9 days.
  • Shipping time ranges from 15-30 days.

Please consider that shipping times may be impacted by public holidays, the destination country, and courier services.

Total Delivery Time = Handling Time + Shipping Time

We advise allowing additional time beyond the estimated delivery schedule to accommodate potential delays. Horsetee cannot be held accountable for delays caused by the shipping service, customs, severe weather conditions, or incorrect delivery details.

Customer Adjustments and Satisfaction: Should you need to adjust your order or if you are not satisfied with your purchase, please contact us at [email protected]. Our customer service team is eager to help resolve any issues.

Single Address Shipping:

Currently, we do not offer shipping to multiple addresses under a single order. If you require deliveries to various locations, please place individual orders per address.

Shipping to PO Boxes and Military Addresses:

We do ship to PO Boxes and Military APO/FPO addresses.

International VAT and Duty Charges:

Items shipped outside the U.S. are sent on a DDU (Delivered Duty Unpaid) basis, and VAT is not collected at the time of purchase. The recipient is responsible for all duties, taxes, and customs fees. We recommend contacting your local customs office for detailed information on your country’s customs policies.